Jonathan Upton, librarian.

"He is very conscientious about learning as much as he can about the resources available in our department and in the entire library."

"Jonathan is one of the few [graduate assistants] that I have seen consider all of his possibilities in electronic and print before making a decision."

"Jonathan seems most comfortable when being challenged - I think he likes the chase."

"His assistance is top notch and always considered, detailed, and in depth."

"Jonathan has a great service-oriented attitude, handling even our more difficult patrons with tact and grace."

"Even though he wasn't supposed to be working, Jonathan stayed with us for at least an hour, helping to relieve much of the burden, like marking down all of the computer numbers for IT and cover a chat while I attempted to explain the concept of Open URL to a patron. Throughout that whole fiasco, he was calm, collected, and completely professional. I was very glad he was in the library at the time."

"Jonathan projects interest. When he is talking to a user it really seems like he listening and he asks good questions. He is careful in phrasing things that might be 'no' answers in positive ways: 'I'll see what I can do.' "

"Jonathan recognizes the need to communicate in laymen's terms when helping library users and is great at elaborating on why one should use a certain method or resource."

"He is able to instruct a patron at the desk, whether they be an undergrad or a faculty member. He always treats our users with respect and is thorough in his interactions."

"Jonathan is an excellent example of how to work with all types of people. If he felt different about working with different people, he doesn't show it. He is steady and 100% considerate. I am impressed with his collegiality and overall he is a joy to work with."

"I enjoy working with Jonathan at the Information Desk--he has an approachable demeanor and exudes a willingness to help both patrons and co-workers."

"I cannot begin to express just how impressed I have been with his consistent growth in the classroom. Public speaking, I think, makes Jonathan very nervous. He faced this fear by taking on progressive responsibilities in the classroom. He moved through shadowing, team teaching and solo teaching at just the right pace for himself. It is this self-awareness that will carry over into Jonathan's professional career that will endear him to his future colleagues. I was also glad to see that Jonathan took on mentoring incoming GAs regarding teaching..."

"Jonathan is generous in providing support in the classroom and also humble in considering others' ideas and input. He is encouraging and offers constructive feedback as a co-instructor."

"Professional, Patient + Knowledgeable" - library patron filling out a feedback card